Whilst looking for some material on the Customer Experience Suite, I found this new (to me) post on the WebSphere Portal Wiki
IBM® Customer Experience Suite combines the essential ingredients needed to deliver exceptional, differentiated Web experiences, including Web content management, rich social and real-time communication features, search, commerce and analytics support, personalization, rich media management, mobile device support, and comprehensive integration capabilities. The net result is an agile platform that helps organizations dramatically improve their online experiences for their customers across multiple channels, leading to increased customer satisfaction, better brand awareness, and improved profitability.
Thus far, they have a whole bunch of articles, including: -
IBM Customer Experience Suite and Search Engine Optimization
IBM Customer Experience Suite and Mobile Application Delivery
Integrating the IBM Customer Experience Suite with WebSphere Commerce
Integrating the IBM Customer Experience Suite with Real-Time Web Analytics
Integrating the IBM Customer Experience Suite and SPSS Predictive Analytics
Social Software and the IBM Customer Experience Suite
Integrating the Customer Experience Suite with Rich Digital Media
IBM's vision and strategy for creating Exceptional Web Experiences
eForms and the Customer Experience Suite
Integrating the IBM Customer Experience Suite with Business Intelligence
Definitely worth bookmarking, and also subscribing to the Wiki feed.
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