The zsnap utility delivers all the benefits of the standard snap command and captures additional debugging data in an easily understood format. IBM's world-class AIX support centers have teamed up to deliver a more fully integrated tool for data gathering, one that has already been proven to reduce the time needed to resolve customer problems. IBM recommends that you install zsnap before you call IBM technical support.
The devscan tool facilitates the debugging of storage problems by rapidly gathering a great deal of information about the SAN. It then displays the information in an easy-to-understand manner. You can run devscan from any AIX host, including VIO clients, or from a VIOS.
The perfpmr tool is used extensively by the AIX technical support centers. This package contains a set of tools and instructions for collecting the data needed to analyze performance problems. IBM may ask you to download and use this tool.
The pdump script extracts information from the running process using kdb command and other AIX tools.
The snap command is included with the operating system. Snap captures system configuration information for AIX and PowerHA. Product technical support centers regularly request snap output to identify and resolve problems. Snap output can be delivered to IBM in portable archive exchange format (pax).