Monday, 22 February 2010

Interesting problem with Sametime Unified Telephony under Lotus Notes 8.5.1 FP1 on Apple Mac OSX

Following an uninstall/reinstall of Lotus Notes 8.5.1 FP1 on my Macbook Pro, I started hitting this error message: -

"Your Sametime computer phone has failed to initialize and is temporarily unavailable"

when trying to use the softphone feature of Lotus Sametime Unified Telephony.

This had been working perfectly for months, so I was a little bit miffed.

However, thanks to some useful forum postings by other sufferers, I was directed to this Technote: -

Softphone TLS initialization problem after updating to Java for Mac OS X 10.5 Update 6


This suggests that there is a Java-related issue with a certificate file, cacert, and directs one to update the file using the keytool command.

Once done ( with Notes STOPPED ), all now appears to be well.

Having pinged this to a few other Mac users, who were suffering with the same problem. Hopefully it'll fix it for them, Jim ....

1 comment:

Dave Hay said...

It appears that the original Technote has temporarily disappeared, so here's the background: -

Cause

The JRE's default cacerts file password has been changed from the historically used and well known value.

Resolving the problem

A workaround for the softphone TLS initialization problem is to update the JRE's default cacerts file password by invoking the following command from the command terminal:

sudo keytool -storepasswd -new changeit -keystore /System/Library/Frameworks/JavaVM.framework/Resources/Deploy.bundle/Contents/Home/lib/security/cacerts -storepass changeme