This is, of course, on a MacBook Pro, running OS X Mountain Lion.
This had previously worked using Notes 9.0.0 and Sametime 8.5.2.
I kept seeing "Unable to call Dave Hay because the phone number is missing or invalid.".
Thanks to an internal IBM blogger, I found the solution.
com.ibm.collaboration.realtime/enableTelephonyStatus=true
to /Applications/IBM Notes.app/Contents/MacOS/rcp/plugin_customization.ini before restarting Notes.
Now I can make calls via the Sametime Computer Phone without problems, including internal numbers, IBM mobile extensions, and UK mobile and landline numbers.
I needed to add: -
com.ibm.collaboration.realtime/enableTelephonyStatus=true
to /Applications/IBM Notes.app/Contents/MacOS/rcp/plugin_customization.ini before restarting Notes.
Now I can make calls via the Sametime Computer Phone without problems, including internal numbers, IBM mobile extensions, and UK mobile and landline numbers.
5 comments:
Excellent Dave. We wish all our customers were as adept as you are in solving problems. But even more, we appreciate you blogging about it.
Cheers, Keith, it's the Hay Way :-)
That's very strange, that property should only enable/disable the status of a person being on or off the phone. If it disabled your softphone option then it sounds like a bug. Please make sure your raise it with the right folks within IBM to look at it.
@Carl, I'll try a clean installation of Notes / Sametime / Connections Plugins at some future time, and see whether the problem persists, cheers, Dave
All, so I did a clean install of Notes, Sametime and the Connections plugins, and the problem does NOT appear to be have recurred.
This is what I used: -
NOTES_9.0.1_MAC_EN.dmg
Mac_sametime-connect-embedded-9.0-20131008-1700.tar
IC45PluginsForIBMNotes-20131002-1511.zip
I didn't have to make any changes to plugin_customization.ini this time around.
I merely needed to choose Enable/Disable SUT Features from the Tools menu, and restart the client.
Cheers, Dave
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