Friday, 14 January 2011

IBM Customer Experience Suite - It's Wiki'd

Whilst looking for some material on the Customer Experience Suite, I found this new (to me) post on the WebSphere Portal Wiki

IBM® Customer Experience Suite combines the essential ingredients needed to deliver exceptional, differentiated Web experiences, including Web content management, rich social and real-time communication features, search, commerce and analytics support, personalization, rich media management, mobile device support, and comprehensive integration capabilities. The net result is an agile platform that helps organizations dramatically improve their online experiences for their customers across multiple channels, leading to increased customer satisfaction, better brand awareness, and improved profitability.

Thus far, they have a whole bunch of articles, including: -

IBM Customer Experience Suite and Search Engine Optimization

IBM Customer Experience Suite and Mobile Application Delivery

Integrating the IBM Customer Experience Suite with WebSphere Commerce

Integrating the IBM Customer Experience Suite with Real-Time Web Analytics

Integrating the IBM Customer Experience Suite and SPSS Predictive Analytics

Social Software and the IBM Customer Experience Suite

Integrating the Customer Experience Suite with Rich Digital Media

IBM's vision and strategy for creating Exceptional Web Experiences

eForms and the Customer Experience Suite

Integrating the IBM Customer Experience Suite with Business Intelligence

Definitely worth bookmarking,  and also subscribing to the Wiki feed.

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