Thursday, 19 June 2014

From the pen of Eric Herness - BAM, IBM Business Monitor and Continuous Process Improvement

Customers often ask me why they need BAM, in the case of the IBM Smarter Process Portfolio, why do they need IBM Business Monitor.    The answer is a bit complex, but offers a key lesson about business process management in general.  This blog post will begin to tell this story and leave some room for interpretation and discussion.

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