IBM Customer Experience Suite

A few days back, I mentioned an upcoming announcement about a new solution offering that IBM's bringing to market.

Well, it's here - the IBM Customer Experience Suite which is: -

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"A flexible, comprehensive offering that helps organizations create highly engaging, personalized, and differentiated web experiences that meet the evolving needs of today's customer.

• Drive revenue & increase brand loyalty with enhanced web experiences that include native social & mobile capabilities
  
  
• Improve customer satisfaction & reduce costs through online self-service that's quick and easy to use
  
  
• Deliver greater flexibility & drive incremental value by creating personalized web experiences that seamlessly combine back-end applications, commerce solutions, social media sites, and cloud-based services

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The announcement letter is here  and there's even a video out on YouTube taken from the announcement, as well as a demo.